Technical Support

Technical Service Specialists
Our expertly trained and experienced Technical Service Specialists are available when you need them to assist with all your technical questions.

  • Answer technical questions and troubleshoot error messages and alerts
  • Provide guidance for proper equipment operation
  • Diagnose hardware problems
  • Schedule repairs or Preventative Maintenance
  • Guideyou to the correct resources to ensure your complete satisfaction

Endoscopy Field Service Engineers for Local Support
Our manufacturer-trained & certified Endoscopy Field Service Engineers are located throughout the U.S. with a sole responsibility of servicing your endoscopy equipment and ensuring your highest satisfaction. 

  • Fast, convenient service scheduling to minimize work-flow disruption and reduce equipment down time.
  • Proper installation and maintenance of your equipment done to the most current product specifications and guidelines.
  • Service documentation for compliance with all regulatory guidelines.

To schedule service by a Field Service Engineer located in your area, please contact Technical Support.

Endoscopy Technical Service– ph: 1-800-444-4729 (option 2)
Available Monday-Friday 6:00 a.m. to 6:00 p.m. CST (Please have your unit serial number)

 Emergency Technical Service available after hours:
     MEDIVATORS business days - 6:00 p.m. to 10:00 p.m. CST
     MEDIVATORS non-business days - 6:00 a.m. to 6:00 p.m. CST

Have a question now for Endoscopy Technical Support? Send an email using the Technical Support webform.

RENAL SYSTEMS Technical Service– ph: 1-800-328-3324
Renal Technical Service is available Monday through Sunday 6:00 a.m. to 10:00 p.m. Central Standard Time

 

Outside the U.S., please contact your local MEDIVATORS Distributor.